Be transparent
Every sales representative wants to make a sale, commissions, increase commission rates, win bonuses and contests. However, you must control the emotional drive! No client/customer wants to feel manipulated into buying anything. Particularly during sales presentations, put the need of the customer first because if you are thinking about your commission check, they can tell. Empathy is the ability to put yourself in another persons shoes.
Follow through every time
Stick to your promises! Deliver more quality than what your client expects. Remember, you are not only selling your products and services. You are selling your reputation. Your consistency comes across through your initial approach, ability to answer questions, sales presentations and follow-up appointments.
If you don't know, let them know
Of course in any sales position you must know your product; however, there are times when you do not have an answer. In this case, tell the client and get back to him/her promptly. Follow through! Make extra effort to solve your clients' problems. In the future, they will be able to come to you for any questions with your products and services expecting you will be able to solve the issue.
Listen, observe and communicate successfully
When sitting down with a client, remember you are there to serve them. When asking them questions, listen carefully to what the other part is saying. Gain an understanding and observe from their perspective, then respond specifically to all concerns. Make sure that the product you are offering them will best suit their needs. Remember, people are more skeptical in today's market than before. Listening and observing are key factors towards your sales goal. Impressions through your actions not words. Show empathy, put yourself in the other persons shoes.
Every sales representative wants to make a sale, commissions, increase commission rates, win bonuses and contests. However, you must control the emotional drive! No client/customer wants to feel manipulated into buying anything. Particularly during sales presentations, put the need of the customer first because if you are thinking about your commission check, they can tell. Empathy is the ability to put yourself in another persons shoes.
Stick to your promises! Deliver more quality than what your client expects. Remember, you are not only selling your products and services. You are selling your reputation. Your consistency comes across through your initial approach, ability to answer questions, sales presentations and follow-up appointments.
If you don't know, let them know
Of course in any sales position you must know your product; however, there are times when you do not have an answer. In this case, tell the client and get back to him/her promptly. Follow through! Make extra effort to solve your clients' problems. In the future, they will be able to come to you for any questions with your products and services expecting you will be able to solve the issue.
Listen, observe and communicate successfully
When sitting down with a client, remember you are there to serve them. When asking them questions, listen carefully to what the other part is saying. Gain an understanding and observe from their perspective, then respond specifically to all concerns. Make sure that the product you are offering them will best suit their needs. Remember, people are more skeptical in today's market than before. Listening and observing are key factors towards your sales goal. Impressions through your actions not words. Show empathy, put yourself in the other persons shoes.
